FAQs

Bookings are necessary for all consultations. Our professional client service team is available to assist with all your information needs. Bookings or enquiries can be made by phone, in person or by email.

A referral from your GP is not necessary if you are a private patient. However for Workcover, TAC or Veterans Affairs referrals are required.

We accept cash, cheque, Visa and Eftpos. Practice policy is payment on the day of your consultation or class. Clients who have chosen one of our Pilates packages may pay their fees through our easy payment plan option, details of which are available on request. For clients with Private health cover, Hicaps facilities are available where we swipe your ‘extras health cover card’ as you go and claim directly from your health fund (excludes massage where you must claim directly from your health care provider) and you simply pay the gap. Information regarding term packages and Private health cover is available on request.

To enjoy the full value of our service we suggest you arrive 10 minutes before your appointment time. This allows you time to check in and change your clothes if required. All new clients will need to complete personal details forms. Please bring, where appropriate, any scans, reports or history that you may have.

We pride ourselves in running on time ALWAYS and often receive compliments on this. Subsequently, arriving late may unfortunately shorten your session time. We regret keeping any client waiting therefore we need to adhere to all booking times.

Missed opportunities may disadvantage therapists, instructors and clients. Accordingly, at least 24 hours notice of any cancellation must be given and if a client fails to do so a cancellation fee mayl be charged.In the case of a client on a weekly or fortnightly easy payment plan then the booking will be considered completed .

Catch up bookings are only available where we are given adequate notice of pending non attendance.We understand that sometimes situations do occur which are beyond everybody,s control and we are sympathetic and will assist you where we can in these rare instances but otherwise this is our normal policy.

Our primary concern is your total care. When seeing a Physio some clothing may need to be removed. If having a massage clothing will also need to be removed. Our professional therapists are trained to drape towels/sheets to ensure your complete comfort and relaxation.

For classes loose, comfortable clothing is recommended. Change rooms are available. Please do not bring valuables with you as management cannot accept responsibility for their loss. It is a requirement that you wear socks; specialist Pilates socks may be purchased from reception.

Procedures will be explained prior to the commencement of treatment and clients have the right to refuse or cease treatment at any time.

To ensure that all clients have a stress-free time with us we respectfully suggest that noise is kept to a minimum. Mobile phones, pagers and any other electronic devices are not suitable to our environment and we ask that you do not use them in the centre.

All devices are to be turned off before entering the premises. We appreciate your co-operation.

Your personal information and privacy is of very high importance to us at Peninsula Sports Medicine Group. You may use our blog anonymously however when referring friends , or when subscribing to our mailing list we may request particulars of personal identifying information in order to fulfill a request of yours.

We will never rent, sell, trade or in any way reveal your personal information to a third party without your prior consent unless otherwise required by law.

Clients 16 years of age and under must be accompanied by an adult. We are strictly a non-smoking environment. If you have a preference for a male or female physio, instructor or masseur please advise our reception team when making your booking.

All our practitioners adhere to their respective governing bodies codes of ethics, conduct and practice (copies of which are available upon request).

Physiotherapy, massage, pilates and hydrotherapy are not claimable under Medicare but may be clamable under ‘extras’ coverage of private health insurance. Rebates vary depending upon level of coverage.

PSM Group provides services to Workcover/TAC/ DVA, however, TAC and Veterans Affairs will not pay for massage. Workcover will pay for a block of 10 massages, but only with a written referral by your doctor.

At PSM group you may pay with cash, cheque or card.

Practice policy is payment on the day of consultation. HICAPS facilities are available where we swipe your ‘extras health cover card’ and claim directly from your health fund (excludes massage: you must claim directly from your health care provider), and you merely pay the gap.

Physiotherapists at PSM group can refer for Xrays, ultrasounds and MRI. We cannot refer for CT scans or bone scans – a local doctor’s referral is required for this.